Refund policy

KinetiQ Store, a brand owned and operated by Luke Bennie Global Studios LLC, provides custom-printed, made-to-order apparel and accessories. Because our products are manufactured specifically for you at the time of purchase, we adhere to the following industry-standard policies regarding returns and refunds.

Returns and Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges for the following:

  • Buyer’s Remorse: Including "change of mind" or items no longer being required.

  • Sizing or Color Errors: Please consult the size charts provided on each product page before finalizing your order to ensure a proper fit.

  • Shipping Address Errors: We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer during checkout.

Damages and Manufacturing Defects

We are committed to quality. If an item arrives damaged or contains a manufacturing defect, we will provide a replacement at no cost to you. To initiate a claim for a replacement, please contact our support team at support@kinetiqstore.com within 30 days of the delivery date. Your email must include:

  1. Your Order Number.

  2. A clear photograph showing the damaged or defective area of the item.

In the rare instance that a replacement is unavailable (e.g., the item is discontinued), we will provide a store credit or a full refund to the original payment method.

Cancellations

To ensure rapid delivery, orders are transmitted to our production facilities immediately. Cancellations or modifications are not possible once an order has entered the "In Production" stage. If you notice an error immediately after placing your order, please contact support@kinetiqstore.com; however, we cannot guarantee that the production process can be halted.

International Shipping & Customs Duties

We are proud to ship KinetiQ Store gear globally! Please note that all international orders are shipped Delivery Duty Unpaid (DDU). This means you, the buyer, are entirely responsible for paying any local customs, import duties, or taxes required by your country’s government upon delivery.

Because our items are custom-printed upon order and shipped via our global fulfillment network, please allow 10 to 30 business days for international transit.

Business Identity and Contact

  • Legal Entity: Luke Bennie Global Studios LLC

  • Business Address: 4405 Jager Dr NE, Ste C4-4084, Rio Rancho, New Mexico, 87144, USA

  • Support Email: support@kinetiqstore.com